Laura's Case Study on how scorecards can help organizations with their PM; moving away from reports and spreadsheets in order to answer the "WHYs"...

http://download.microsoft.com/documents/customerevidence/22483_Expedia_Case_Study.doc http://download.microsoft.com/download/c/d/f/cdfa926a-d3af-4120-89fb-7c3bbac5c771/Technical_value.ppt